Customer Support Program

All PipeLogix customers receive a limited time support program membership when they purchase a reporting license. After expiration, customers must renew their membership annually in order to continue receiving support program member only benefits.

Support Members Website

Benefits Include:

Software Updates

PipeLogix releases updates throughout the year for support program members only.  Updates typically include:

  • New features and capabilities
  • New versions of PACP
  • Cityworks and ArcGIS compatibility updates
  • Windows compatibility updates

Phone Support

PipeLogix support program members receive unmatched phone support from 7 AM – 8 PM EST.    Our team is happy to assist you with any software issues including:

  • Coms Setup/ Failure
  • Import/ Export
  • Dongle Issues
  • And More

Support Website

Receive access to our members only customer support website with features such as:

  • Software Knowledge-base
  • Video Tutorials
  • Manual Downloads
  • Updates and Patch Downloads

Training Classes

Several times a year, PipeLogix offers free Operator Training and GIS Management courses at our Palm Desert California facility.  Courses include training materials, lunches for two days, and a certificate upon completion.  Members are responsible for all travel and lodging expenses.

Join a Support Session